Frequently Asked Questions

We use a mixture of DPD and selected couriers for our deliveries. Your order usually is delivered 3-5 working days within the UK. 

Please note: Saturday delivery is only available in England & wales.

Delivery timeframes vary over the public holiday periods due to demand on postal/courier services. Please allow extra time for deliveries and customer service response from delivery providers.

UK & Northern Ireland

  • We offer free shipping for orders over £30 within the UK.
  • £2.95 on all orders under £30
  • Please allow up to 2-4 working days for delivery.
  • Delivery is Monday to Saturday, no deliveries take place on Bank Holidays.
  • Note: Saturday Delivery is only available in England and Wales.

Europe

  • Standard Delivery - £7.95.
  • Please allow 5-10 days for standard delivery.
  • Express Delivery - £10.95.

Worldwide

  • Standard Worldwide Delivery - £5.95.
  • Please allow 5-7 days for standard worldwide delivery.
  • Express Worldwide Delivery - £17.95.

Express delivery is available, please see below for delivery times and delivery costs.

UK & Northern Ireland

  • Order before Midnight for next-day delivery, 7 days per week. Restrictions apply.
  • This service is not available on Bank Holiday
  • Note: Delivery is only available in England, Wales, Scotland and Northern Ireland.

Europe

  • Express Delivery - £10.95.

Worldwide

  • Express Worldwide Delivery - £17.95.

Once your order is dispatched you will receive an email with your tracking number. To track your order, simply click the link in the email you receive.

Yes, we ship to Europe and Internationally. Please see below.

Europe

  • Standard Delivery - £7.95.
  • Please allow 5-10 days for standard delivery.
  • Express Delivery - £10.95.
Worldwide

  • Standard Worldwide Delivery - £5.95.
  • Please allow 5-7 days for standard worldwide delivery.
  • Express Worldwide Delivery - £17.95.

Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

It is possible yes.

Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.

As we don’t have control over these charges we are unable to advise what the cost may be.

Your account will show any previous orders you have placed.

Click on the order you want to view to find out more. If the order has been sent tracked then you will be able to click through to track it from your account.

The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

If you can’t find the information that you need, click on ‘Message’ within your account to contact our Customer Service team.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.

It is therefore possible that the missing item may be on a separate shipment.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered.

If the item has been sent, then please send a message through your account to let our Customer Service team know and they’ll be happy to help.

If you are seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.

Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you have done all that and still the problem is not fixed, then please contact our Customer Service team.

We will send you an email as soon as your order is on the way. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

Our Delivery Information page can give you more information and timescales.

If you do need to report your order as lost then please contact our Customer Service through your account.

We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account.

We will need to know the following information so that we can fix this for you:

  1. Order Number
  2. Incorrect item received
  3. The correct item ordered

As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.



Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.

It is therefore possible that the missing item may be on a separate shipment.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered.

If the item has been sent, then please send a message through your account to let our Customer Service team know and they’ll be happy to help.